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1. Where can I
find DMRs?
These are located in under the Warranty button on the Vista menu.
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2. When will I be able
to enter DMRs?
This is a feature that is planned for a future release. back to top |
3. Where can I find Airbill
information?
Go to the order status page and select shipping detail. Airbill information
is at the top of the page.
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4. What is the Next Due
Date on the express quote screen?
This date represents the due date of the next shipment of parts to your default
shipping point.
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5. When I look up an
express quote does my customer discount show up?
No, the total is retail price only.
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6. Does Vista show the
exchange rate for my non-US country?
No.
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7. What time zone is the time and date on VISTA?
All dates and times in VISTA are Central Standard Time or Central Daylight
saving time for the US.
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8. I can't log in what
is wrong?
Make sure you follow these requirements: Log in with your Customer ID as your
username. All usernames should be lowercase.
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9.Do I have to change
my password?
No, you are encouraged to change it when you have a change in staff.
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10. When I put in a new
order how soon can I check the status?
Vista is in real-time, so any orders may be checked immediately.
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11. On the shipping page
I don't see the codes that I am used to, where can I find them?
We have written out the description and not just codes.
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12. Can I order
from other warehouses besides my default shipping point?
Yes, however import export laws do apply and could slow down your order if you
order direct from another location.
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13. Why is the
system down on Sunday from Noon to 4PM CST?
Maintenance is performed on the mainframe during this time.
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14. Can I look
up CPRs on Vista?
No, but it is planned in future releases.
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15. How can I enter more
than 18 lines on an Online Order?
Enter your 18 part numbers and click 'Build Order' then click 'Proceed'. You
will then see a button marked "SAVE and ADD" and
you will get another 18 lines to fill up. Proceed from there as you would for
shorter parts orders.
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16. How can I get a copy
of my invoices?
Please call Bell's
Account Receivable Department.
817-280-2011
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17. What if I experience
an Interruption in my Order Processing?
If you receive a "CORBA EXCEPTION", "PAGE CAN NOT BE DISPLAYED", etc. during
the ordering process, then click on the
refresh button on the tool bar of your web browser. If it does not come back
to right page, then you can check the status of the
order by using the RESUME an unended order feature on the Parts Ordering MENU.
Type in the order number and click on go.
It will display the items that are in that order. If it comes up with no part
numbers then you know it did not take. Always double
check the list of part numbers and line numbers on your order if you experience
any interruptions while placing an order. If you
only placed 6 line items and the line numbering is up to 12, then you have doubled
up on your order..
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18. What if I experience
an Interruption in navigating through VISTA?
Click on the refresh button on the tool bar of your web browser.
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